Q: Can my jewel go underwater?
A: Our jewels cannot oxidize, blacken or turn green because they have a stainless steel base. On the other hand, the gold- and rose-gold-plated versions - like all plated jewelry - are made of a layer of gold or rose gold, and this can come off if you're not careful. We therefore recommend that you do not put them under water or other products, and that you avoid rubbing them. The silver-finish ring can go under water without any problem. If you want a more resistant gold- or rose-gold-colored piece, we recommend the Vermeil version, which has a silver base and a much thicker layer of gold (only available in closed version).
Q: Can I use accents or special characters?
A: You can use accents and special characters, and we even accept other alphabets (Arabic, Russian, Chinese, etc.).
Q: How does the ring adjust?
A: The ring is open, so you can tighten or loosen it by pressing on the ring body. This may require a little force, as it's not designed to be adjusted several times, and it shouldn't loosen on its own. Be careful not to press on the names, as they are less resistant than the body of the ring.
Q: I don't know which policy to choose
A: We recommend the Luanne policy, which is favored by 2 out of 3 people.
Feel free to contact us via chat or email, and we'll get back to you as soon as possible.
