We encourage you to check your SPAM folder, as our emails sometimes end up there. If this happens, please be sure to mark them as "not spam" to ensure you receive future updates about your order.
Please also double-check the email address you used.

Please feel free to contact us at support@aurora-company.org if the problem persists.

Please contact us at support@auroraco.org, clearly specifying the order in question and the changes you would like to make.

Changes can generally be made within 48 hours of order confirmation.

It is generally possible to cancel an order at no charge within 6 hours of its confirmation. Please contact us as soon as possible at support@auroraco.org, specifying your order number.
Unfortunately, we cannot guarantee that a cancellation will be possible, as this depends on when we receive your request. This is because, in order to deliver your order as quickly as possible, we begin the initial stages of production very quickly.

Most of our products are custom-made and take time to produce. Please allow at least two weeks for the production and delivery of your personalized jewelry. The lead time is specified on the product page.

You can track your order by visiting the " Track My Order" page

You will also receive email notifications at each stage of production and shipping.

We ship worldwide, with the exception of certain remote locations where delivery may take a very long time. Please feel free to contact us if you have any questions.

If you have had a problem with your product, please contact us by email at support@auroraco.org, describing the issue, including your order number, and attaching photos if possible. You do not need to provide proof of your warranty; all information is stored in our system.

Our jewelry is crafted to the highest quality standards, but we recommend that you avoid exposing it to seawater or chemicals.