Frequently asked questions

Q: Can my jewelry go underwater?
A: Our jewelry cannot oxidize, blacken or turn green because it has a stainless steel base. On the other hand, the gold- and rose-gold-plated versions - like all plated jewelry - are made up of a layer of gold or rose gold, and this can come off if you're not careful. We therefore recommend that you do not put them under water or other products, and that you avoid rubbing them. The silver-finish ring can go under water without any problem. If you want a more resistant gold- or rose-gold-colored piece, we recommend the Vermeil version, which has a silver base and a much thicker layer of gold (only available in closed version).

Q: Can I use accents or special characters?
A: You can use accents and special characters, and we even accept other alphabets (Arabic, Russian, Chinese, etc.).

Q: How does the ring adjust?
R: The ring is open, so you can tighten or loosen it by pressing on the ring body. This may require a little force, as the ring is not designed to be adjusted several times, and should not loosen on its own. Be careful not to press on the names, as they are less resistant than the body of the ring.

Q: I don't know which font to choose
A: We recommend the Luanne policy, favored by 2 out of 3 people.

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